Shipping policy
Last updated: September 9, 2026
At Carbon, we want you to feel confident every time you shop with us. This page explains how shipping and order support work for purchases made on shopcarbon.com.
Where we ship
We currently ship orders within the United States and Canada.
Shipping rates and free shipping
Free standard shipping on orders of $125 or more to the U.S. and Canada.
For orders below that amount, shipping rates are calculated at checkout based on your location and the delivery method you select.
Processing time
Orders are processed Monday through Friday, excluding holidays. Most in-stock orders are processed within 1-2 business days.
Delivery times
Estimated delivery times begin after your order has been processed:
- Standard shipping: 1-5 business days
- Expedited shipping: shown at checkout when available
- In-store pickup: available on select items and locations when shown on the product page
Please note that delivery times are estimates and may be affected by weather, carrier delays, holidays, or high-order-volume periods.
Order tracking
Once your order ships, you will receive a confirmation email with tracking information.
Incorrect shipping information
Please make sure your shipping address is correct before submitting your order. Carbon is not responsible for delays or delivery issues caused by incorrect or incomplete address information entered at checkout.
Returns and exchanges
Return and exchange terms are described in our Refund policy.
Order support
For order questions, returns, exchanges, or shipping help, contact support@shopcarbon.com or call (407) 773-1399.