Last updated: March 24, 2026
Our commitment
CARBON is committed to making our website usable for people with disabilities. We strive to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and to improve our store over time.
Assistive tools
Our site includes Carbon Assist, an accessibility menu. Use the accessibility icon on the screen to adjust text size, contrast, motion, reading tools, and more.
Third-party content
Some embedded content (videos, maps, checkout or payment experiences from partners) may not be fully controlled by us. If something is hard to use, please contact us and we will help or provide an alternative where possible.
Feedback
If you experience difficulty accessing any part of our store, contact us at support@shopcarbon.com or through our contact page. We aim to respond within two business days.
Formal complaints
If you are not satisfied with our response, you may contact a local disability rights organization or the relevant authority in your region.