Our commitment

Carbon Jeans Company LLC, operating as CARBON, is committed to providing people with disabilities full and equal access to the goods, services, privileges and information available through shopcarbon.com.

We do not discriminate on the basis of disability. We will make reasonable efforts to provide appropriate assistance, reasonable modifications and effective alternative methods of communication when they are needed to access our services.

We welcome feedback from customers who use screen readers, screen magnification, voice recognition, switch devices, alternative keyboards, captions or other assistive technologies.

Accessibility standard and current goal

Our accessibility goal is to design, develop and maintain our website in substantial alignment with the Web Content Accessibility Guidelines, WCAG 2.2, Level A and Level AA .

WCAG provides guidance for making digital content perceivable, operable, understandable and robust. It is used by organizations to evaluate common accessibility barriers affecting people with visual, auditory, physical, speech, cognitive, language, learning and neurological disabilities.

Our accessibility efforts

CARBON is working to implement and maintain accessibility practices throughout our website and digital operations. These efforts are designed to include:

Testing and remediation

Our accessibility program is intended to combine automated evaluation with manual review. Important user journeys may include product discovery, product options, shopping-cart use, checkout, customer accounts, promotional dialogs, forms, customer support and store information.

Where an accessibility issue is identified, we evaluate its effect, prioritize it and work toward correction or an effective alternative method of access.

Alternative access and customer assistance

If a part of our website is difficult to use because of a disability, please contact us. We will make reasonable efforts to provide the information, product details or customer service through an accessible alternative.

Depending on your request, assistance may include:

• Reading or explaining product descriptions and policies.
• Helping identify products, sizes, availability or prices.
• Providing information in a more accessible format.
• Assisting with navigation, account or order questions.
• Helping address a barrier encountered during checkout.
• Providing another reasonable method of completing a transaction.

Accessibility assistance will be provided without an additional charge solely because a customer requires disability-related assistance.

Third-party content and services

Some portions of our website may be provided, hosted or operated by third parties. Examples may include payment services, checkout functionality, customer reviews, maps, social-media content, videos, loyalty programs, chat tools, analytics features or other Shopify applications.

Although CARBON does not always control the source code or accessibility practices of third parties, we consider accessibility when selecting and reviewing services and communicate reported barriers to the appropriate provider where reasonably possible.

If third-party content prevents you from obtaining information or completing a transaction, contact us so that we can attempt to provide an accessible alternative.

Known limitations and continuous improvement

Despite our efforts, some content or functionality may not yet provide an optimal experience with every assistive technology, browser, operating system or device configuration.

Accessibility may also be affected temporarily during website maintenance, application updates, emergency repairs or the introduction of new content. We work to address reported barriers as promptly as reasonably possible based on their severity and impact.

An accessibility menu or automated accessibility tool, when available, is provided as an additional convenience. It does not replace our responsibility to improve the underlying website or our commitment to provide assistance.

Report an accessibility issue

Please tell us if you encounter an accessibility barrier or need information in another format. You are not required to disclose a medical diagnosis or provide medical documentation when reporting a website accessibility issue.

To help us investigate efficiently, please provide as much of the following information as you are comfortable sharing:

• The page address or name of the page.
• A description of the problem.
• The action you were trying to complete.
• Your device and browser, when relevant.
• The assistive technology being used, when relevant and voluntarily provided.
• The best way for us to respond to you.

Response and escalation process

We aim to acknowledge accessibility-related messages within two business days. The time required to investigate or correct an issue will depend on its nature, complexity, third-party involvement and effect on the customer.

When immediate correction is not reasonably possible, we will make reasonable efforts to provide an effective alternative method for obtaining the information or service while the issue is being reviewed.

If you are not satisfied with the initial response, reply to the same message and request that the matter be escalated to CARBON’s management for further accessibility review.

Nothing in this statement is intended to limit any right or remedy available under applicable law.

Statement updates

We may update this statement to reflect changes to our website, accessibility practices, technology or applicable guidance. The latest review date will appear at the beginning of this page.

This accessibility statement applies to shopcarbon.com and CARBON-controlled digital content made available through this website.